Legal Info

English in Action Limited (EIA), registered in England & Wales No. 3528553

Registered Office: Camburgh House, 27 New Dover Road, Canterbury, Kent, CT1 3DN, UK

Our website address is: https://eialive.co.uk.

Complaints Policy

Any complaint or expression of dissatisfaction will be treated with the utmost seriousness. In the event of you wanting to register a complaint, please contact us directly.

  • We undertake to respond in a timely manner and to resolve the issue to your satisfaction
  • If you are not satisfied with our response, we will put you in contact with Eaquals, who will investigate the complaint and act as a mediator to help find a solution
  • If you are unhappy with the response of Eaquals, the complaint with be passed on to the independent ombudsman, who will make a final judgement on the matter

Privacy Policy

English in Action (EIA) takes the confidentiality of personal data seriously. Please contact us if you have any questions or comments on this privacy policy.
The Company’s privacy policy sets out the ways EIA processes personal data. This privacy policy only relates to personal data collected by EIA via its websites. Any personal data collected by EIA is used in accordance with data protection legislation.
This privacy policy does not apply to personal data provided to EIA by any other means or via any other website. Users should be aware that if they provide personal data to other companies, the privacy polices of those companies determine the uses to which that information is put and EIA’s privacy policy will no longer apply.

The General Data Protection Legislation 2018

This website complies with the principles of the GDPR 2018.

Use Made of Personal Information

Personal information provided to EIA via the EIA website will be used for the purposes outlined at the time of collection.
In addition, personal information may be used for statistical analysis.
Personal data will be collected and processed by EIA for the following purposes:
to provide goods and services, including marketing, advertising and promotions, unless a user elects to opt-out of receiving such communications.
Your personal details will not be made available to any third parties.


Cookies are small encrypted text files that are stored on your computer or other device when you visit our site.

Our website requires the use of some cookies to enable us to track visits, manage content and engage users. We use cookies on our site (www.eialive.co.uk) for a variety of reasons, many of which aim to enhance your browsing experience. Specific uses of cookies include:

Google Analytics – We like to know where our visitors come from so we track traffic using Google’s web analytics tools. This uses an anonymous cookie to let us know where you are viewing our site, it does not store any of your personal information nor can it be used to identify you.

It is possible to turn off your cookies through your website browser settings. However this will affect the functionality and experience of our site. Please visit the help section of your website browser to learn how to turn your cookie settings off.

More information can be found here.


By providing personal data to EIA users consent to the processing of such data by EIA as described in this privacy policy.

Direct Marketing

EIA may provide information on the company’s products, membership services, events, and training and education programmes to members who have previously given their consent to receive such communications. If at any time users want EIA to stop sending such communications they should email talk@eialive.co.uk or write to: English in Action Ltd, Partnership House, 22 Hawks Lane, Canterbury, Kent, CT1 2NU, United Kingdom. Emails will always include a link to unsubscribe from future communications.

Updating Your Personal Data

If, at any time, a user wants to verify, update or amend their personal data they may simply email their request to talk@eialive.co.uk. Verification, updating or amendment of personal data takes place within 40 days of receipt of the request.

Third Party Websites

This policy applies solely to the personal data collected by EIA and does not apply to third party websites users may access from this website.
The Company is not responsible for the privacy policies of third party websites. The Company advises users to read the privacy policies of other websites before registering any personal data.


The Company holds your personal data in accordance with the security provisions of the GDPR.

Notification of Changes

The Company will notify all members of any changes it makes to its terms & conditions. If EIA decides to change its policy, it will post such changes on this page so that you are always aware of how EIA uses your personal data.

Users have the right to ask EIA for a copy of the personal data held about them and to request that EIA correct any inaccuracies in that information.

Website – Terms of Use

The information contained in this website has been prepared solely for the purpose of providing general information about English in Action (EIA), its partners and the services that they offer.

Whilst every effort has been made to ensure that the information provided is accurate, it does not constitute any form of advice, recommendation, representation, endorsement or arrangement by EIA.

The information presented is believed to be reliable but is subject to change at any time without notice. EIA do not guarantee its completeness or accuracy. By accessing this website you agree that EIA will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this website or from your access of other material on the internet via web links from this site.

The copyright in the material contained in this website belongs to EIA. Any person may copy any part of this material, subject to the following conditions:

  • The material may be used only for non-commercial purposes;
  • The copies must retain any copyright or other intellectual property notices contained in the original material;
  • The products described in this website may be the subject of other intellectual property rights reserved by EIA or other third parties. No licence is granted in respect of those intellectual property rights.
  • Images, pictures, videos, logos and graphics on this site are protected by copyright and may not be reproduced or appropriated in any manner without written permission of their respective owner(s).

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